Frequently Asked Questions

Learn more about The Sneaker Laundry’s set-up below. If you don’t find what you need, drop us a note on

We sure do. You can watch step-by-step tutorial videos for all of our products on their respective product page – or check out our YouTube channel here for all of our product how–tos!

If you have any other questions, send us an email or slide into our DMs on Instagram or Facebook.

Follow these simple steps for shiny laces:

  1. Remove laces, put them into a bowl with some sneaker cleaner and warm water.
  2. Soak for a few minutes. 
  3. Remove, rub between your hands, and squeeze dry by stringing it through a towel.
  4. Repeat for better results.
  5. For even better results, treat laces with Stain Remover.

Yes you can! Our Stain Remover is safe on all materials. However, due to the nature of suede and nubuck, we would recommend using other techniques before resulting in using any liquids. Here’s how.

Yep! We automatically apply bulk discounts to some of our products as you add them to cart (subject to promotions and/or availability).

For wholesale enquiries, you can contact us directly at

We absolutely do. For yellowing sneakers, we’d recommend  the deoxidization service.Check out our prices in Melbourne and Sydney stores.

For us to work on that, we’d have to clean the shoe properly first. We’d recommend a Full Exterior or The Lot package, depending on its condition.

Check out this video for a Before/After look at our deoxidization treatment.

Unfortunately, we don't do resoles or sole swaps. But we know a great bloke who does – check out Ryan Nalupta in Melbourne (here’s his Instagram).

Yes, we ship all our products internationally – except for sneaker storage and aerosols. If international orders include either sneaker storage or aerosols, we will refund you accordingly.

Bear in mind that shipping times are just an estimation and can vary depending on shipping volumes and time of the year. 

  • Delivery to:
  • ETA:
  • Victoria
  • 2-3 business days
  • Rest of Australia (NSW,TAS,QLD,NT,SA,WA)
  • 4-5 business days
  • International
  • 15+ business days

Check out our refund policy in full here.

Please provide us with the necessary details and any supporting documentation or images. You can email us at We will review your request and respond accordingly.

Please reach out to the support team at directly and provide your order number and tracking number.

You can apply it to the checkout page before you complete the order process.

If you have a discount code that’s not working please contact support and provide the discount code that you’re trying to use.

We provide three types of sneaker cleaning:

The Basic Clean is priced at $40. This is a simple and straightforward cleaning option for shoes that do not require extensive cleaning.

The Full Exterior service costs $50. It involves a thorough cleaning of the outer surface of your shoes, removing dirt and stains effectively.

The Lot service is priced at $60. This is a totally comprehensive cleaning of both the interior and exterior of your shoes, completely revitalising your kicks.

For more details, check out our store pages here:

Melbourne | Sydney


No appointment necessary! Just drop by the store anytime within our opening hours.

Check out our store locations and opening hours here.

If you are not close to our locations, you can mail your shoes in to us. Check out our Mail Order Cleaning Service.

All our cleans have a 3-4 days turnaround. We also offer an express 24-hour turnaround option for $20 extra per pair, and 48-hour turnaround for $10/pair.

No, we do not offer stitching and resewing services.

No, we do not offer sole swap or sole replacement services.

We offer 3 different restoration services: Repainting, Re-Gluing and Deoxidation.

  • Repainting: $110 for Midsoles and $110 for Uppers (Turnaround time of 14 days)
  • Re-gluing: $20 per spot of glue (Maximum of $120)
  • Deoxidation: $60 (7 days)

Most stains can be removed - or at least significantly reduced - but we don’t know until we try! Ask us in-store about our satisfaction guarantee. Tell you what though – we’re damn good at cleaning sneakers.

Yes, we do, please send the photos of your shoes to for further assessment or you can drop off your shoes at the shop.

Please contact our support at and provide your order number and photos of your shoes.

Check out our Mail Order Cleaning page for a step-by-step guide on sending your sneakers in for some love and care.

That depends on the level of service you want! Take a look at the packages and prices on the Mail Order Cleaning page and we’ll calculate the final price for you at check-out.

Yes – we cannot begin any repaint work until your sneakers are clean, so please select a cleaning package as well!

We are the experts