Frequently Asked Questions(FAQs)

PRODUCT FAQS

Do you provide instructions for all your products? 

Yes, we sure do! We provide step by step tutorial videos for all of our products here: PRODUCT TUTORIAL VIDEOS

If you require further assistance with any of our products, you can always reach out to us via email: info@thesneakerlaundry.com.au or DM us on Instagram or Facebook

How long does shipping take?

Delivery to:

ETA

Victoria

2-3 business days

Rest of Australia (NSW,TAS,QLD,NT,SA,WA)

4-5 business days

International

15+ business days


What is your refund policy? 

Kindly refer to this page: REFUNDS/EXCHANGES

Do you ship internationally?

Yes, we do ship all our products internationally, except for sneaker storage and aerosols.

Do you do bulk discounts?

Yes! We sure do - bulk discount is applied automatically to some of our products as you add more to cart!

As for wholesale enquiries, you can contact us at info@thesneakerlaundry.com.au

What are the steps to send in sneakers (mail cleaning order)?

Kindly visit our mail cleaning order page HERE for step-by-step guide

How do I clean my laces?

Here are the steps to follow in cleaning your laces:

1. Remove laces, put them into a bowl with some sneaker cleaner and warm water.

2. Soak for a few minutes. 

3. Remove, rub between your hands, and squeeze dry by stringing it through a towel.

4. Repeat for better results.

How do you charge for your mail order services?

The price will depend on whether you want a full exterior clean or just the lot clean.

You can select the service you want HERE and the total price will be calculated upon checkout. That would be the easiest way to get a quote!

If I just want a repaint via your mail order cleaning service, should I add anything else to cart?

Yes, if you’d like a repaint we suggest for you to add on a clean (either the $35 clean: Full exterior or the $50 clean: The lot) as well. We would recommend that because the surfaces have to be cleaned before any repaint work can be done.

Can I use the Stain Remover for any material? 

Yes you can! Our stain remover is safe on all materials! 

Do you have any solution to get rid of yellowing?

Yes, we most definitely do! 

For the yellowing, we would recommend deoxidization. 

However, for us to work on that, we would need to have that cleaned first and we'd recommend a Full Exterior clean or The Lot - depending on the condition of the shoe.

You can select the services that you’d like HERE and the total price will be calculated upon checkout. 

Here’s a before and after example of our deoxidization treatment: CLICK HERE TO WATCH

**

IN-STORE CLEANING SERVICE FAQS

How much does it cost to clean my shoes?

Here are our list of prices according to location: 

 Melbourne | Sydney

Can any type of stains be removed?

For most stains, they do improve and we won't be able to tell how much they'll improve by until we try. If you do drop your sneakers off to us and you are dissatisfied with your the stain removal, we do offer a satisfaction guarantee. 

Do I need to book an appointment?

No, you don’t have to make an appointment. Just come on over anytime within our opening hours. Check out our store locations and opening hours HERE

If you are not close to our locations, you can mail your shoes in to us. Check out our Mail Order Cleaning Service.

How long does it take for you to clean my sneakers?

All our cleans have a 3-4 days turnaround with an express 24-hour turnaround option for $20 extra per pair.

Do you do stitching or resewing?

No, we do not offer stitching and resewing services.

Do you do sole swap or sole replacement?

No, we do not offer sole swap or sole replacement services.

What do you offer in your restoration services?

We offer 3 different restoration services; Repainting, Re-Gluing and Deoxidation.

Repainting: $110 for Midsoles and $110 for Uppers [Turnaround time of 14 days]

Re-gluing: $20 per spot of glue (Maximum of $120)

Deoxidation: $60 [7 days]

You have the option to either drop-off at our physical stores HERE or have it sent to us via our Mail Order Cleaning Service.

What are your stores' opening hours and location?

You can find our store locations as well as opening hours HERE

 



 

Frequently Asked Questions(FAQs)

PRODUCT FAQS

Do you provide instructions for all your products? 

Yes, we sure do! We provide step by step tutorial videos for all of our products here: PRODUCT TUTORIAL VIDEOS

If you require further assistance with any of our products, you can always reach out to us via email: info@thesneakerlaundry.com.au or DM us on Instagram or Facebook

How long does shipping take?

Delivery to:

ETA

Victoria

2-3 business days

Rest of Australia (NSW,TAS,QLD,NT,SA,WA)

4-5 business days

International

15+ business days


What is your refund policy? 

Kindly refer to this page: REFUNDS/EXCHANGES

Do you ship internationally?

Yes, we do ship all our products internationally, except for sneaker storage and aerosols.

Do you do bulk discounts?

Yes! We sure do - bulk discount is applied automatically to some of our products as you add more to cart!

As for wholesale enquiries, you can contact us at info@thesneakerlaundry.com.au

What are the steps to send in sneakers (mail cleaning order)?

Kindly visit our mail cleaning order page HERE for step-by-step guide

How do I clean my laces?

Here are the steps to follow in cleaning your laces:

1. Remove laces, put them into a bowl with some sneaker cleaner and warm water.

2. Soak for a few minutes. 

3. Remove, rub between your hands, and squeeze dry by stringing it through a towel.

4. Repeat for better results.

How do you charge for your mail order services?

The price will depend on whether you want a full exterior clean or just the lot clean.

You can select the service you want HERE and the total price will be calculated upon checkout. That would be the easiest way to get a quote!

If I just want a repaint via your mail order cleaning service, should I add anything else to cart?

Yes, if you’d like a repaint we suggest for you to add on a clean (either the $35 clean: Full exterior or the $50 clean: The lot) as well. We would recommend that because the surfaces have to be cleaned before any repaint work can be done.

Can I use the Stain Remover for any material? 

Yes you can! Our stain remover is safe on all materials! 

Do you have any solution to get rid of yellowing?

Yes, we most definitely do! 

For the yellowing, we would recommend deoxidization. 

However, for us to work on that, we would need to have that cleaned first and we'd recommend a Full Exterior clean or The Lot - depending on the condition of the shoe.

You can select the services that you’d like HERE and the total price will be calculated upon checkout. 

Here’s a before and after example of our deoxidization treatment: CLICK HERE TO WATCH

**

IN-STORE CLEANING SERVICE FAQS

How much does it cost to clean my shoes?

Here are our list of prices according to location: 

 Melbourne | Sydney

Can any type of stains be removed?

For most stains, they do improve and we won't be able to tell how much they'll improve by until we try. If you do drop your sneakers off to us and you are dissatisfied with your the stain removal, we do offer a satisfaction guarantee. 

Do I need to book an appointment?

No, you don’t have to make an appointment. Just come on over anytime within our opening hours. Check out our store locations and opening hours HERE

If you are not close to our locations, you can mail your shoes in to us. Check out our Mail Order Cleaning Service.

How long does it take for you to clean my sneakers?

All our cleans have a 3-4 days turnaround with an express 24-hour turnaround option for $20 extra per pair.

Do you do stitching or resewing?

No, we do not offer stitching and resewing services.

Do you do sole swap or sole replacement?

No, we do not offer sole swap or sole replacement services.

What do you offer in your restoration services?

We offer 3 different restoration services; Repainting, Re-Gluing and Deoxidation.

Repainting: $110 for Midsoles and $110 for Uppers [Turnaround time of 14 days]

Re-gluing: $20 per spot of glue (Maximum of $120)

Deoxidation: $60 [7 days]

You have the option to either drop-off at our physical stores HERE or have it sent to us via our Mail Order Cleaning Service.

What are your stores' opening hours and location?

You can find our store locations as well as opening hours HERE