Have the couriers been throwing your parcels around? Items arrived leaked or damaged? Just email us at firstname.lastname@example.org with as much details and photos as possible. We'll have the affected part of your order replaced.
In situations where we have deemed a major defect to have occurred, you will be eligible for your choice of:
2. Store credit
3. Replacement of the order
Change of mind
If you change your mind, after the purchase, you have 30 days to return the product for a store credit equivalent to your purchase amount, less the cost of shipping ($10 per parcel).
Refunds (if applicable)
In the case of a major defect or an applicable situation, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Loss of parcels
The Sneaker Laundry is not liable for parcels that have been lost or misplaced in transit by third party suppliers and/or contractors. This includes but is not limited to all products sold and sneakers sent to and from our locations.
However, where a parcel is deemed lost, The Sneaker Laundry will replace your order. The process to deem a parcel lost may take 7-14 day.
If the parcel contains shoes being sent to and from our locations, an insurance policy of up to $300 is provided. Additional insurance may be provided on enquiry. We are not liable for the success of the insurance claims but we will help you out with the process.
All returns are to be shipped to:
The Sneaker Laundry
593 Little Lonsdale Street