Returns Policy

 

Sneaker Storage

We will accept a return for refund or store credit for sneaker case/storage items as long as the outside carton is unopened and the boxes have not been constructed. If you have partially constructed the boxes a refund or exchange will be up to our discretion and may only be a partial refund. All sneaker case returns due to change of mind will incur a $20 restocking fee and you will be responsible for postage costs to return the boxes to us.

Sneaker cases that arrive damaged or incomplete will be replaced by us at no extra charge.

Sale or discounted items (if applicable)

Only regular priced items may be refunded or exchanged, unfortunately sale or discounted items cannot be refunded or exchanged.

Returns & Exchanges for all other products

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

All refunds will have a $10 shipping and handling fee deducted from the refunded amount.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time (8-10 business days) before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesneakerlaundry.com.au.

Shipping

To return your product for refund or exchange, you should mail your product to: The Sneaker Laundry, 593 Little Lonsdale Street, VIC 3000. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable from your order. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  We don’t guarantee that we will receive your returned item, and if not received, we reserve the right to refuse refund.